Things Falling Into Place

I’m proud to report that I got a job!  I’d started looking for new, library-science related, employment the day after we returned from Japan (I had been looking at jobs while I was there, but didn’t apply to anything because there was no way for a possible employer to contact me other than through email) and I think I applied for about ten jobs in those three weeks, which is actually a lot of jobs when you consider that I had to write a new cover letter for each position that outlined how I met all the requirements of each unique position I applied for.

One of the ten or so jobs I applied for was at a company called Serials Solutions.  I’ve known about their parent company, ProQuest, for a while (I use ProQuest all the time for article searches both when I was in school and for work), and I’d heard of Serials Solutions, but never really knew what they did over there until I saw several job postings for positions there on a listserv I was using to search for jobs.  Turns out they were started by a Librarian and his two siblings, in their garage, as a non-profit organization that creates software that libraries and other organizations use to manage their electronic resources.  It’s not non-profit anymore, but it’s still got that kind of feel.

The position I applied for was as a Library Support Analyst (LSA).  Basically, the job is to assist customers with any issues they’re having with their service, or, to put it more bluntly, a customer service job.  Not a totally glamorous job, but one that required my MLIS, and was close to where I live (Serials Solutions is located in Fremont).  I figured I could do a whole heck of a lot worse, and this company was in the area that I was interested in getting further into in my library career, library systems applications.  Someday it’d be cool to be the kind of librarian who goes around to vendors testing their products, determining if they’re a good fit for the system I work for and then teaching other librarians how to use them.

Last Friday I got a call back from the Recruiter at Serials Solutions who said that the company was interested in interviewing me for two (2) positions!  They wanted me to meet with them to talk about the LSA position and then, maybe if I was interested, I’d also agree to interview for an Administrative Assistant position they were also looking to fill, based on all my other experience.  I told her that I was interested most in the LSA position, because it uses my MLIS, but that I’d consider the AA position provided I didn’t get the LSA one.  She went off to talk to the supervisors of both of those jobs, telling me I’d likely interview sometime the following week, but who knew when.  Then, about 20 minutes later she calls back to ask if I’d be willing to come in on Monday!  YEAH!

I was scheduled to meet with 6 people on Monday, for a 3 hour long interview, but two of the people weren’t able to make it in to meet with me, so I only met with 4 of them.  The interview still ended up taking 3 hours, which I think was a good sign.  Everyone was terribly nice, all of the people who interviewed me asked if I wanted water or coffee (I didn’t want to drink anything for fear of triggering my nervous bladder), everyone was so easy to talk to and I really started to feel good about the position.  I mentioned to them that I was taking Japanese courses and that seemed to interest them.  They have accounts in East Asia and several employees who speak Japanese, so me also having an interest is good because it means I can help with these service issues as soon as my Japanese is strong enough.  ALSO!  There’s a possibility that they might open an EAST ASIA office, in JAPAN!!!!  If they did that, well, gosh…that’d be so awesome!  On top of that, they already have offices in Cambridge, England, where Jermaine’s brother lives, AND they might open offices on the East Coast, which is another place I’d love to move.  This place was just sounding more and more awesome by the moment.

As I left the interview (after I got a tour of the office) I walked back to my car (past the PCC, The High Dive, Les Amis, Burnt Sugar, etc.) thinking that things had gone pretty well.  Once I got home, I told Jermaine about what had happened and he said that he thought I did well, too.  About an hour after I got home I received another phone call from the Recruiter at Serials Solutions offering me the LSA position.  She said she’d never seen the group move so fast on a candidate before and that, in fact, both the Customer Support and Office Administration groups had fought over who would get to work with me.  All of this made me feel really good, of course, and I accepted the position!  I start on August 25th!  I was invited to the team building event on the 22nd (bowling) and I hope to be able to make it to that so I can meet my new coworkers in a casual, non-office environment.

So, barring a bad outcome from my background check (which shouldn’t happen since I’m a good girl) I’ve got the job!  The company seems awesome, and there appears to be a lot of potential for advancement, so even though I’m not the president of the world right now, I might be one day.  It’s all very exciting and makes continuing at my current job that much more difficult.  But, I carry on and keep looking forward to the future, which looks really bright!


9 Responses

  1. Oh congrats! I’m so happy you got a library related job! Seriously, thats so cool!

  2. I posted this in hopes that you would read it, so I’m glad you did, Sara!

  3. That’s awesome Heidi! This sounds like such a great opportunity!

  4. of course I read it! I check your blog regularly:) I’m visiting again in October btw. Hopefully I’ll see you!

  5. I should be here in October!

  6. Hey, I’m Kat and I work in the Marketing department at Serials Solutions. I lived in Tokyo for a year. Come find me on the second floor and we’ll chat! 🙂

  7. I’ll totally come to find you, Kat! Thanks for the comment!

  8. Hurrah! :3

  9. I am so very proud of you sweetie-face! What a perfect set-up for you to be involved in the groud work for their planned office in Japan!!!

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